I was born at night, but not last night. I think it’s hilarious when you call a company such as Directv and you get an automated voice system that asks you questions and as you answer them they actually have a sound effect of someone working on the keyboard of a computer￼. do they really think they’re fooling us?
I also wonder about the uncomfortable sound of silence when you’re talking to a live person about an issue that they have to look up on their computer. In every case when there is a long period of silence that person￼￼ working on the computer makes noise to pass the time or typically say “do to do to do to do￼…”
Let’s face it, dead air makes people nervous. Years ago I took a course to help me deal with angry people.￼ The first step was to look deeply into a strangers eyes as long as it takes to feel comfortable doing so. I had no idea how difficult that is. No speaking, just staring. The silence was maddening and it took me a long time to finally succeed.
I think it’s especially bad when it happens to an entertainer, like a radio host or a news caster and even a comedian. Especially a comedian. in the case of the TV news caster and the radio host we can assume that there are technical difficulties. When you’re on stage doing Stand-up Comedy, there are no technical difficulties. It’s just you and an audience￼￼￼￼￼￼￼. If the sound system cuts out you keep on going even if you have to yell to get the job done. I know it has happened to me several times, but the silence had nothing to do with equipment failures, I just bombed.￼￼ Once I bombed so bad that Al-Qaeda took credit for it.￼