There are far too many companies out there who’s slogan is “Customer service is our middle….. finger.
Yesterday, we went to our local Wendy’s burger joint. As we pulled up to order, the mystery voice asked to take my order. Knowing that my wife likes her burgers without onions and pickles, I said, “Yes and then paused for about two seconds to be sure I was ordering the right thing.
The mysterious voice then said, “Well, why don’t you decide what you want and let me know when you’re ready.” I know! I immediately said I was ready and he rudely took my order. Tomorrow I will talk with the manager and let him/her know that the only reason we go there is proximity.
This place is less than a mile from our house so it’s convenient. I’ll point out that there is an In-N-Out Burger just down the street where the food is better and the customer service is always world class. Always.
If they want to keep our business, they need to step up their game. They won’t, of course, but it will make me feel better when I tell them that. Businesses don’t realize sometimes that if they are inferior to their competitors, the only thing that can differentiate them is great customer service. Don’t make me feel like I made a mistake spending my money there.
(Speaking like Forest Gump) “And that’s all I have to say about that.”
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