United we stand, unless you refuse to give up the seat you paid for. Then we’ll bloody you up and drag you from the plane.
Obviously we’re probably all aware by now of the horrible occurrence on the United airlines flight out of Chicago. United’s CEO, Oscar Munoz is now sending out all sorts of mixed messages. On one hand he promises to investigate this horrible incident while at the same time telling employees that the passenger was unruly and belligerent. Really??
The man is a doctor who was trying to get home to his patients. But no matter. United over booked the flight and when no one took the $800 being offered for voluntarily giving up their seat, they selected random passengers to forcibly give up their seat. The good doctor was one of them.
In the end, I have a suspicion that the airline will be paying the man a lot more than $800. Personally, I’ve never liked United. My experiences were always less than pleasant. I guess this proves the point. Munoz made very contradictory statements to the public and internally to his employees, according to an article in Forbes Magazine.
Munoz said in a letter to his employees that read, “Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.” Commend you??
Publicly, Munoz said he was working “with a sense of urgency” to conduct a review of the “upsetting” incident. “This is an upsetting event to all of us here at United,” Munoz said in a statement earlier on Monday. “I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”
He actually called it “re-accomidate”. I call it one of the worst cases of bullying I can recall. Here’s an idea, STOP OVER BOOKING FLIGHTS!!! United caused the problem in the first place and their paying customers paid the price, especially the doctor, for the airline’s ridiculous policy. I know that many airlines over book to ensure full flights, but stop it. Its a horrible practice. I dont think the forcibly re-accommodated passengers got the $800 either.
Shame on you, United Airlines. May your passenger manifests dwindle. Oh and may the bird of paradise fly up your nose.
*Quotes courtesy of Forbes magazine
Connect with me on:
Facebook: Jerry Mabbott