It was dinner time on an Air France flight from Los Angeles to Paris. The flight attendant moved down the aisle, she asked one of the passengers: “Would you like dinner?” “What are my choices?” “Yes or No,” The attendant said.
Obviously, airline travel is not like it used to be. The security checkpoints, having to disrobe, at the very least, off with the shoes, belt and everything in your pockets then, if you’re one of the random people who are selected to have a full body search, nothing is off limits.
I’ve had to go through the full body scan and pat down and each time, just to annoy the rude TSA agents, I pretended to like it. A lot. They couldn’t get the thing done any faster. If they were particularly cranky, I would ask them to do it again.
Drives them nuts. For the most part, they are typical government workers you’d find at a DMV or on a military base. Yes, it happens all to frequently. Many of the employees play solitaire all day, or go shoot the breeze with equally lazy coworkers. Sad, but true.
The post office is different these days. They have to be. The competition is fierce. FedEx and UPS are vying for the same business. I noticed a lot of post office commercials during this past holiday season. The only thing that differentiates them from the competition is customer service. In fact, they actually delivered on Sundays during the Christmas season. Is that even legal?
Over the last couple of years, I’ve noticed a tremendous increase in quality service with the post office. Not so much with UPS or FedEx. It will be very interesting to see how it works out.
Competition is always good for the consumers. Right now, in my home town, the price of a gallon of gas is only $1.75. It’s awesome, but I don’t think it will last very long. But, it’s fun watching the convenience stores compete with each other.
Maybe that’s what we need for these other government workers. Pit one team against another. The team that wins, with the greatest number served and the fewest complaints would win a pizza party or something else.
Perhaps a privatized DMV to compete with the government DMV. If customer service isn’t good enough, the loser would go out of business. Gee, I wonder which one would lose?
There’s a couple of grocery stores nearby. One of them makes you bag your own groceries and they’re not very nice. There’s another store closer to us that costs a little bit more, but it’s worth it when you shop there because the service is excellent. I couldn’t care less about spending a little more. Customer service trumps all!
Thanks for taking the time to read my blog! (See? Customer service!)
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See you tomorrow! Jerry